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More Goodreads disregard for communication

Goodreads has been promoting an online video chat with Malcolm Gladwell, author of David and Goliath for weeks.

Fifteen minutes after it was to begin Patrick Brown gets on and says they are rescheduling for tomorrow at 8:30

 

Everyone understands tech glitches can occur but you do not leave your audience hanging. How is it that Goodreads does not understand the importance of communication? The audience should have been informed no later than 5 minutes after start time what was happening with updates as necessary.

 

Are there any adults at Goodreads? I am disgusted with their lack of respect for their customer base.